Comments on: Buying Auto & Renters Insurance

By: Anonymous

Anonymous — Mon, 21 May 2007 09:50:47 +0000

I use to work for this company as a claims representative believe me when i tell you this is a very cheap unethical inusr ance company progressive treats employees horribly and forces them to steer customers into the csc and network repair facilities that do substandard work i don; t feel like getting into all of this but basically i quit b/c i couldnt sleep at night from ripping people off if anyone wants to know further info you can im me at nittanylionpsu82 on aol im

By: Ed Campbell

Ed Campbell — Mon, 22 Aug 2005 17:39:10 +0000

Bait & Switch:
Yesterday filed comprehensive claim and was told to take to local body shop that Progressive did business with. Asked if it furnished loaners. Told no, but Progressive had a deal with Enterprise and, even though I did not have rental insurance, I could get that deal and rent a car from Enterprise at $18.00 a day. I agreed. Enterprise picked me up at body shop and took me to their offices. They did not have a car immediately available at that location but offered me have a pick up. I was not particularly interested in pickup but was willing to use it for the day. They said bring it bac at 4:30 to 5 pm and they would see if they had a mid size returned by then to put me in and they would do that at $33.00 a day. I said, no way, Progressive said that it would only cost me $18.00 a day. Well they said they had not heard from Progressive and could do no better than rent me a vehicle for $33.00 a day. I find their failure to hear from Progressive a little hard to believe as the Body shop had the claims information when I arrived. Clear bait and switch as I see it, sitting here, at my home computer (having walked about 22 blocks home). More that POâ€™d. My dealer, where I bought the car, has furnished me free loaner cars (almost new Carolas) for all of my service and other work lasting over half a day since I bought the car in 1998. I called my adjuster, who is off today. I called his boss, who is not off, but he was away from his desk or on the other phone and that feels like it was over an hour ago. I have been a Progressive policy holder for over six years and this is my first claim with this car and perhaps my first claim while a Progressive policy holder.

By: Administrator

Administrator — Thu, 11 Aug 2005 17:21:34 +0000

I actually keep all my deductibles maxed out so that my rates are lower and so that I don’t file smaller claims. My understanding is that insurance companies count smaller claims heavily against you so skipping them is goodness. I view home, car, etc. insurance as essentially a form of disaster insurance so that if something really horrific happens I don’t lose everything.

By: fkpaine, Ph D

fkpaine, Ph D — Thu, 11 Aug 2005 17:21:03 +0000

Allstate, insuror of both TX cars in 2-car accident, said both equally at fault–manifestly not the case given final position of cars, etc. Allstate paid victim only after suit was filed in small claims court following months of wrangling, double-speak & legal statements which appear false. fkpaine

By: fkpaine

fkpaine — Thu, 11 Aug 2005 17:16:24 +0000

Well-rated USAA, after 41 years, sought to DROP me, following fire at my home garage. USAA’s choice of restoration Co. (Blackmun Mooring) was used & botched deal by $10,000+ causing awful problems. USAA promised to stand behind B-Mooring and did not. State of TX overturned USAA’s “drop” after I appealed.
If you are dropped by one Co., you’re “fodder” for “assigned risk” rates from EVERY Co.
My 41-year claims total (8 autos, 2 homes, house contents, renters, etc) was probably well under $1,000. (frozen water pipe at city curb). fkpaine

By: Kevin Mccann

Kevin Mccann — Mon, 18 Jul 2005 21:05:12 +0000

Is it any wonder why we pay more for insurance.
Check out the Progressive TV commercial.
Passengers sticking their heads out of car windows, passengers riding with their feet on the dashboard. motorcycle jumping a hill.Although this is just a commercial, it happens. We pay for these assholes like this on every premium.
Try giving the customers who don’t do this a reward. Insurance is the biggest scam around.

By: Delwin Goss

Delwin Goss — Sun, 19 Jun 2005 22:56:49 +0000

I too want to support insurance companies that support my labor organization but I also want an insurance company that operates in good faith with their clients. There ia a website called Fight Bad Faith Insurance Companies http://www.badfaithinsurance.org/index.html
in which they list the 100 best and the 100 worst companies. I chose my insurance based on a company that is listed as Blue and Good Faith!

By: Yaron

Yaron — Sun, 20 Mar 2005 03:27:18 +0000

The irony is that since I wrote this article I actually switched providers again. This time I'm with Allstate which has a long history of awful service. But service is local and its complaint rate in Washington is very low as a percentage of the business it does here. Still, all insurance companies I suspect have a long history of awful behavior. It comes down to picking who sucks least in your local area. Insurance is a deeply ugly business, especially when the stock markets aren't doing well and insurance companies actually try to make money from insurance rather than just using it as a cheap way to get capital to invest.

By: Bill Owens

Bill Owens — Sun, 20 Mar 2005 02:24:20 +0000

I have a few warnings about my experience with Progressive. A couple of years ago I had a window broken and some property stolen from my car. The property was not covered but by MN law the glass is covered 100%. Progressive wanted to specify how and when the glass was fixed. When I told them I was going to take it to the Dealer they were not happy. They did pay the bill, which by the way, was less than they had allocated for their shop. The fun part was that they retroactively raised my rates. That 6 month bill you paid is not real. You are just paying ahead. If they choose to raise your rates 2 months in they just send you a new bill and call it late.