In this article I explain the multiple issues I've had with Sygic that make me strongly recommend that people avoid it if at all possible. I actually wanted to post this as a review on Google's app store but you can't do that if you don't have a Google+ account. Apparently having a Google App store account with both a credit card and mobile phone associated with it isn't good enough. Well screw that! So I'm posting my review here.
Before Sygic I always had to drag along my old TomTom GPS on trips because we go places like Canada where we don’t have cell coverage and sometimes go out in the boonies in the US where cell coverage is spotty to non-existent. Yes, I know, Google Maps has offline support but only for 50 mile radius’s and only if you plan your trip carefully. I wanted something more robust than that. Besides, I really hate the idea of dumping all my data into the Googleplex and the fact that Google Maps uses Waze really turns me off since I think Waze encourages behavior that puts lives in danger.
So I did research and the consensus appeared to be that Sygic had the best GPS app for Android. I can’t say if that is right or wrong but I can say that Sygic, in my experience, really sucks. Here is a laundry list of issues I’ve had with it.
We’re There!!! Or... not.
On at least three occasions Sygic has spontaneously decided we were at the destination of our route when we were not. I remember when we were driving in Palm Springs and suddenly heard Sygic tell us we were at our destination when we were at least 20 minutes away. We were going 65 MPH on the freeway at the time and suddenly had no directions! We had to pull off and reset the software. The last time this happened was in Vancouver, Canada and were 200 km from home. I think Sygic has figured out they have an issue because this time when the unit suddenly decided we were in Seattle it seemed to figure out this couldn’t be right and so started to walk the entire route backwards (I could see this on the screen) before finally arriving back in Vancouver and starting to give us directions. I suspect this only worked because we were at a stop light when this all occurred. If we were moving I wonder what it would have done.
The location database has steered us (badly) wrong
Remember, the whole point of Sygic for us was to have something that works offline. So if we are going someplace we want to be able to use Sygic’s built in database of locations to find the address. Unfortunately their database of locations is, in my experience, wrong. When we were in Palm Springs it cost us an hour when it had a completely wrong location for our hotel (which has been there for many years) and sent us 30 minutes away so we had to drive back. Since then I’ve learned never to trust it but I have to admit that I do take a perverse pleasure in checking addresses against it and sure enough it has several times given wrong or old addresses.
The Traffic add on is just awful!
I paid extra (I know, stupid me) to get the Traffic service. It’s awful. First of all, in many cases, it just plain won’t load data. Even though I have a strong WiFi connection. Even though Google maps is gleefully coloring traffic data all over its maps. Sygic will just sit there with its traffic icon showing its loading circle and never loading anything. And when it does load something? Oy, it’s so bad it’s almost funny. It’s hilarious (in a gallows humor way since I paid for this) to see the traffic information it puts on the map vs Google’s. It misses major incidents, has very limited data and the resolution of the data is awful (e.g. it marks as problematic much larger or smaller areas than actually have a problem). I would suggest not wasting your money.
I DON’T LIVE IN NEBRASKA!
This is a bug that has made Sygic useless to me at home. I actually filed this bug with Sygic since it had a 100% repro. The bug is that for some reason Sygic has decided that when a street name includes the abbreviation NE (aka North East) it will read it as Nebraska. Now if you don’t live in Seattle I can imagine you might find this funny. But in Seattle almost all of our streets include a directional queue like NE or SE or whatever. So anytime we are in the north east area of Seattle every single street reads out with Nebraska! “You are on 10th street Nebraska”. It drives me batty!
Sygic support is awful!
I mentioned in the previous issue that I filed the Nebraska issue as a bug. I sent in the issue on 4/8/14. I got a response two days letter on 4/10/14 with the support person telling me he couldn’t repro. On 4/12/14 I responded back that I have a 100% repro and sent him the version number. He then disappeared until 6/3/14. Just... gone. The rep apologized for abandoning the issue (which still exists) for 2 months because of his high request load. Well, duh!
So what to do? In our case we still have our old TomTom so we can use that when we go to Canada and when we are driving places in the US with bad connectivity. But what if we didn’t have it? We can’t rely on Google Maps. It isn’t designed to really be used offline if you are going non-trivial distances. So one needs something. Given how awful Sygic is I can only recommend finding another software for Android (although the rest seem to have even worse reviews) or buying a hardware unit as a backup.
63 thoughts on “Sygic Sucks (and so does Google)”
I appreciate these comments and maybe not used it as long as this user and I don’t have the traffic addon, but having said that I have found this application absolutely a saviour in my recent trip to Florida.
I used the app to plan a route from Orlando airport to the hotel on international drive, to Kennedy and back, over to Tampa, down to Naples, across to Miami, then Fort Lauderdale and finally back to the airport. I stored my hotels before I left England and places I wished to visit, all of which after putting in a general address I found on the POI list, I found the guidance almost faultless (will explain below) and it guided me to my locations without any problems, re-routing was also fast and I had no problems with this feature.
Like the above reviewer I did encounter the “you have reached your destination” a few times before I had but it never lost the route and just carried on directing me to my final destination.
The only times I found the instruction not as I would have liked when it instructed me to go slightly right when it was actually a right turn, but once I realised this a quick glance at the screen and with the lane guidance feature never had the problem again. The speed limits were not always correct but were mostly accurate and the points where speed limits changed were and you should always check with the signs anyway.
I am not saying the application is faultless but for me to find places to eat, nearby petrol stations and my hotels and other places I decided to visit whilst over there it never let me down.
SYGIC NAVIGATION G.P.S. DOES NOT START AFTER UPDATE FROM ANDROID 4.1 TO 4.2.2.
Before the Android update Sygic worked wonderfully. Now, after the update only a black screen appears during 2 seconds and nothing more.
I send several emails to the technical support Sygic but received only mails to confirm that they have received my complaint. And that´s all.
i just started using it a few days ago on a sony xperia sp, and it seems to freeze at times, after u reach destination and move a bit it tells you to turn back(i would expect it to end the navigation).
the most annoying thing for me as a beginner on the road is that it instructs you to ” take the third right” when that actually means take the third road that allows you to go right, so in a way it forces you to check all streets if they let you go right or not and count only those that do, and then decide where to turn without looking at the screen; now doing all that in some big town center like athens on a busy morning where there may be like 5 -6 other streets between you and the street you’re supposed to take it’s a real pain.
About Sygic: I wanted to like this app especially due to HUD. Installed it on New Year’s Eve, and used it to get to a restaurant in DC. Long story short, a few cars left from the same coordinates but I arrived 1/2 hour later than everyone else. Deleted the app immediately and used my old TomTom GPS. Don’t even think trying or buying it.
The sad part is that I still have to use it because I need some kind of self contained GPS app on my phone for when I’m out of cell range (and no it isn’t always possible to set up Google maps downloads correctly and with a wide enough area). I also however have a Tom Tom. Of course the Tom Tom has had its own challenges. So basically my hope is that between the two of them I might get where I’m going. :(
I confirm that Sygic support is maybe the worst I have seen in 40 years that I have been working in ICT.
Dont trust them and avoid these people if you can…
Alas what other choice is there for Android that works internationally and completely offline? Google maps supports a very limited version of offline but its too fidgety to make me comfortable.
Maps.Me is a great offline alternative.
Only download the maps you need.
Mind you, they do not offer Traffic services (yet?)
Recently purchased this and really wish I hadn’t. Trying this as a motorcycle use so listening is all I get from it. I set a destination at the end of a 5 mile road and 3/4 way through and where there is no turn due to road going through a field I get, “Turn right then turn right” where there are no turns to use lol.
Getting a refund.
Sygic redesigned their software last year and they really F%^* it good. They should have left it as it was because it used to work, but now, we’ve had nothing but problems.
Worse part is you can’t install the old software.
What a waste of money
Yep. As with all software comandeered by the marketing dept. they enhance/bloat it to the point where it does not do the basic job anymore. This used to be great software ruined by imbeciles.
You can use the old one
Go to map go to Australia download willas and fatuna app will turn into older version
Hello, I’m using Sygic in Europe, Belgium for a while until a few weeks ago, when starting up Sygic it did a few updates restarted and then got no maps on my display, just a black screen with a site bar !! I uninstalled and re-installed the software allover again but same story, I asked the Sygic crew for a solution but till now?? nothing, still black, has anyone a solution for this problem? thanks
Try Nokia HERE maps guys. Works totally offline, while finding route AND navigating.. is reliable and light.. and free! As a bonus, also shows speed limits for the road. I wish it had lane guidance and speed/red camera alert but i think it is getting there..
This is a great idea! I downloaded it for my phone and will give it a try.
Sygic support are useless, they are scamming the shit out of us. It seems to be crashing with Xposed Framework SDK 22 (android 5.1), and blaming xposed for being in alpha state (when 300+ apps works just fine). They are saying that they are looking to fix this problem but they actually not, not their main concern I guess, while they are still milking our money! God pity those poor victims.
Per a suggestion made below I’ve tried out the free Nokia HERE app and it works really well for offline. The only problem is that Nokia just sold HERE to a bunch of auto companies so I have no idea what the future of the app is. But while it’s available I’d grab it.
yes,it really sucks just a black screen on my galaxy s3 and no any responses from support
Sygic with the new software have many many bugs … the application stop
furthermore it’s very slow when you are looking for POIs
In resume a nightmare
Thierry from France
Yes SYGIC do hang / freeze and crashed many times on my Samsung Galaxy S3.
Older version like 14.x worked good, but new UI is more confusing with lesser options. old is gold :P
I never could get Sygic working properly and I’ve been using it for a number of years. It seems you had more luck than I.
My Sygic on Samsung S3 doesn’t go beyond initial screen with logo. Update and three complete reinstallations didn’t help. Wasted money twice.
This was Sygic GPS Navigation, not Sygic Car Navigation, which has other issues.
I had been using Sygic for about 4 years now. The last workable version for me is 14.3.3. The most basic of functions like navigate to contacts and addresses, search contacts don’t work properly with subsequent releases. The new versions I tried also had stability issues. My advice is don’t upgrade. Stay with 14.3.x until Sygic can fix all the problems with the new version.
I ordered the premium set-up on line.They gave me a code to use and it did not work-I’ve e-mailed their support team twice with no response from them.I paid with paypal and have filed a claim-they haven’t heard from this outfit either-live and learn I guess
I tried Sygic in Greece in 2014 and 2016 and it was disaster in both cases.
In 2014 I tried it in Athens. It did not calculate the fastest routes, did not report nor tried to avoid traffic congestions. After trial period I installed Copilot free GPS which works for me until today flawlessly.
It is even worse when driving off the highways. Any navigation software (even the free openstreetmaps) can route via highways, but try to drive avoiding tolls and motor ways! I drive regularly Nauplion – Athens. It is a 100miles distance of which 50 is on highway for which you have to pay 10eur toll. Since the toll costs as much as the petrol I use the “old road”. After trying Sygic in March 2016 it reported that it is not possible to avoid tolls and insisted on driving via highway. After checking the offline map, I could find all the roads I use, but the software could not use it.
I deleted the Sygic once again and now I plan to buy the Copilot only to hear voice navigation.
Interesting, different people, different devices (I guess) and so many different experiences …
I use Sygic since 2010 or so (was on my old HTC Desire then) in Europe and never had any issues (Xperia Z1 Compact atm). I use it often in Greece without any problems though I never tried to avoid the highway, so I can’t comment about avoiding tolls …
Of course we people always bitch about whatever happens to us, but we should also consider, that let’s say after I bought a Garmin Nuvi 1300 with Greek map and at some wanted to upgrade it to Europe, the cost of 75GBP seemed a lot to me compared to Sygic World Premium + traffic for a life time let’s say for 40 eur … Plus with a powerful phone (and they are getting more and more powerful) Sygic works faster than the Garmin …
So, probably the best thing is just to check few things and see what works best for everyone … obviously different people have different expectations and with maps I am pretty sure that different locations get different attention from the dev team … more busy locations get for sure more attention …
Hi all, i tried Sygic with 7 days free premium features and just works great! It has so meny great features i enjoyed Traffic services and Head-up Display. I fully recommend to use Sygic navigation app
So the Mark Egnis comment is interesting, not just because it’s literally one of the only positive comments I’ve gotten but also because I can’t find anyone in any search engine named Mark Egnis and when I looked up the posting IP address it points to aa2.sygic-dc.ba.cust.gts.sk. You noticed the ‘sygic’ part right? And the sk? That is for Slovakia which just so happens to be where the headquarters is for Sygic. So, dear reader, I leave it to you to decide. Is Mr. Egnis a truly happy Sygic customer or is Sygic so ridiculously desperate for positive reviews they are willing to post fake ones on obscure blogs like mine?
that’s lame :D Maybe someone from PR :D
It really does suck here in the Netherlands.
In the UK it is working a little bit better, but i still do not have enough fingers/hands to count the times it send me to where i was not ment to be in both countries.
I’ve paid for premium Europe and the HUD app a total sum of apprx 50,= euro and now they like to rip me off for another 20 euro’s for the traffic service, (including the premium and the hud!!)
Could not even find my street address in Lakevillle MN. No street address is not a new street but one built in the 80s.
It is probably a guess, but do you not think that the reason so many critics post here is because there is really a problem with the app? I tried the app. It does not deliver what the app developers promised in their ads. I purchased all the features for U.S. And the Southeastern state. Then, after an update which developers states was needed to fix things…. The features I purchased under the old version needed repurchasing in the new update! Really? Yep. You fool me once, shame on you! You fool me twice, shame on me! Sygic’s is like a dog that won’t hunt! Bye! (Now, I guess I’ll be getting Sygic junk mail for this post!)
that sounds strange… did you contact their support? Just be sure that the new version is not different application, because Sygic has two different application: 1) Sygic GPS Navigation, 2) Sygic Car Navigation and they use different licenses. I don’t like that idea of paying twice… why they don’t make it the way that you can use it as Sygic GPS Navigation and after connecting mobile with USB to car turn on the features from Sygic Car Navigation? Ah, I know… the money :(
Found an excelent free and adless openstreetmap alternative : Maps.Me
Works like a charm!
I disagree with sygic beying awfull, ive used it in many many trips the last few years including a 3800km trip in europe (1 way trip) and it worked like a charm.
Having said that, there are quite a few bugs with sygic that should be resolved, like flickering issue after calculating a route or the very small erronous calculated route when choosing fastest route (almost insignificant as it only takes from you sometimes 1 or 2 minutes when that happens).
Apart from that its the best offline navigation you can own, theres really nothing that can compete with it, not even copilot.
I upgraded Sygic and even though I own a ‘lifetime’ license it decided that my license is no longer good for turn by turn instructions and it has a permanent banner telling me to upgrade to premium. Seriously, how much more annoying an can app be? And the Here wego app for Android is way better. It works really reliably when I don’t have a data plan. It doesn’t crash. Doesn’t annoy me with upsell ads. It just works. We just used it on a trip to Canada with great effect. Very happy with it.
Not sure if that’s your problem but if you install Sygic on a new mobile you need to re-enter your license code for maps and then for premium. I don’t use premium but each time I get a new mobile I need to re-enter my license key… At least after the re-entering the license key is the license transfered now… In old times I needed to write to support to deactivate the license on my old mobile before using it on new one :)
We’re There!!! Or… not: I concur! I downloaded Sygic because it supported GPX files and offline maps. The first time I used on a 500 mile trek through three states it appeared to be working great up until it left me stranded a busy intersection several miles from my destination in a town I had never been to before. I was leading a motorcycle ride and fortunately having pre-planned the route I vaguely remembered the direction and one other member in our group had my GPX file loaded on a Garmin Zumo. Sygic still has issues to solve and offline POI to add before I will purchase their product. Oh yeah, the traffic reports are useless.
This is my Google Play review, which as explained at the beginning of this blog, Google does not post!
Not bad, but I will not use …
UI is good, maps look great (2 new highways east of Toronto missing on 2016.03 version though), BUT the routing is POOR. I tried Fastest, Shortest, Economical and the calculated route(s) takes you many miles out of the way most of the time. I just tried going to a store from a POI. The app thinks I have arrived while still on the expressway ramp! Should I hop the fence to get there?
I have used it for a while and I find it generally pretty good as a navigator and I like the 3D render – I have the premium paid edition. However the map engine ( I am in Australia ) had one massive ludicrous bug. It will show the place name for a hamlet with population 20 people in the same size font as a town of 60,000 people and sometimes when you zoom out ignores the town completely. When trying to check the map or plan a trip this is infuriating. I have raised this several times and never had a response so I ended up buying a refurbished Garmin GPS for $120 – the 3D render is not as good as Sygic but the map and the other features leave Sygic for dead and it has real time traffic and lifetime updates.
I’ve got Premium.
It just stopped (cancelled the route) in an intersection, at a critical moment when I had to decide whether to enter the freeway. Google Maps NEVER had that issue, so far.
Didn’t find an address that every other Map software I have tried, including MapQuest have found without issues – had to enter it manually (no Quick Search”)
Cannot press buttons in the middle of a route (needed to change the route) and had to pull over and restart the phone.
Had to turn off the voice feature because is the most annoying way to direct one to a place – repeating itself all the time, every intersection and, of course pausing my background music.
Never wanted to try the traffic feature – everyone says it’s useless.
Sygic has improved so much over the last couple years. It is a must have nav app. Highly recommended. Don’t listen to bad comments here and bad review. People just love to trash things, but there is of course always a second side to a story. Try the app yourself and see.
The latest update on 22.6.17 was boasted as a major update to the search function. The App designers must be brain-dead as the search function is still next to useless.
When the street address is typed in the search bar, the App predicts the street name (which is good), but then simply predicts the street as somewhere in various cities (e.g. Brisbane, for example). The App does not, and will not list the possible suburbs where the street is located meaning that if you select the desired street name, then its more than likely the App will take you to the street name but in a suburb (on the other side of town). Geez Sygic, wake-up to yourself!!!
In other navigation apps, such as Google and Waze, the desired street address is entered first and more often than not, those apps predict the address without having to type more than a few letters: not so with Sygic.
Forget this App.
:D Had that issue too… When I wrote the address first and then the street – at the first line it was number of cities with the same street name (it is needed to click it and then find again the correct city) and on other lines where streets with similar but different name in different cities… I think they made a bug in the search feature ignoring previous lines of address. But it worked with fast search “street name, city”
I bought “life time” Sygic for US and CA years ago. After updates found on last trip that unless I don’t like like my voice instructions in Malaysian I have to pay new ” lifetime premium features” again!
Fuck you Sygic, you will never get my again.
Truly horrific software. That millions of people download it shows how low expectations are for free software.
Actually you eventually have to pay for Sygic.
Hmm, strange that so many people have issues with Sygic. I use it quite a bit here in Germany and it works really well. Had never serious problems. The only problems I’ve ever had with this App were related to my phone. It didnt get an good GPS fix or lost it in the wrong moment. Other apps didnt either. So I installed it on my tablet with A-GPS and GLONASS. Worked perfectly, no problems whatsoever. It works even better on my new phone which has A-GPS, GLONASS and Baidu. Pinpoint precision of my location in under 10 seconds. Not every problem with Sygic is related to the App itself is my point.
Worst GPS ever ! I bought the premium version and it does work so bad that each time I need a GPS, I revert to a free competitor.
Tried several times here in Kiev to use Sygic. It never located me where I am. This is the only GPS app on Android that is unable to locate me here !
Worst GPS ever, to lose time and money with it !
I´ve been a Sygic user, off and on, for several years. Off from time to time when the accumulation of irritants caused me to delete the program. Then sometime later I think,
¨I paid good money for that program¨ (more than any other Android app that I use), so I decide to reinstall it and give it another try. I just uninstalled it again (third or fourth time). Latest major irritant was getting bluetooth to connect to my phone and give audio through my car radio. Mostly it doesn´t work and when I drilled down into the settings I found that the two bluetooth connect options (when near home) and (when near work or office) could not be shut off. As a result I could be trying to make a bluetooth call, listening to music, or whatever, and up pops Sygic unannounced. It didn´t even seem to matter how close I was to either location. Despite the very pretty interface I guess Iĺl just keep using Google Maps…or maybe see what else is out there.
Ive been using Sygic for years now through several upgrade of phones, I now have a humble Moto G5. Crashed once or twice on a Samsung I had years ago but I can say hand on heart it’s worked perfectly for years now for driving. I recently used it in NY to walk back to a point I fixed with the ‘Parked Car’ feature but it didn’t work very well but perhaps because it was the first time I used the walking option I may not have read it correctly, or the buildings are too tall, Sygic sent me in the wrong direction ( think ).
Sygic keeps crashing on Lineage OS 15.1
I don’t know if it’s because I don’t have any Google crapware installed, the Privacy guard, the firewall that I’m using, or it’s just badly designed.
Worst app I have ever seen!
Sygic seems to do a halfway job, but following the latest marketing campaign and the reaction around the non-publication of Carplay support in the core product I am suspicious they work in not so white waters.
App is a piece of crap. Also I was scammed by their app for a premium license without my authorization. I had to file complaint with Apple to get refund. Hope they pull the app down. In the meantime. Stay Away!
Sygic navigation is absolutely the worst I’ve used. I wanted a GPS navigation system on the iPhone when traveling in the western US where cellular reception is spotty. I thought that the Sygic app looked promising.
I tried using it to get used to the interface one day on the way home from one of the accounts that I assist at. There is a direct route using the interstate freeway for about 3 miles that is the quickest most direct route. This route typically takes me about 15 minutes to travel home. Sygic routing said it would 31 minutes to arrive!
Sygic routing wanted me to avoid the interstate despite routing fastest or shortest routes. It wanted to route me several miles out of the way to avoid the interstate. I thought this was amusing until it wanted me to make a U turn to avoid the freeway. Even after entering the freeway it routed me to exit the first exit and travel backwards to the location (about 2 miles back) so that I could follow the route through a freeway underpass.
It continued to route me off two more exits in order to take me off the freeway. Once I did get off the freeway at the exit I usually took it lost GPS connection and stopped updating my location.
Absolutely the worst navigation system I’ve tried on the iPhone.
Save yourself grief and dangerous situations use something else!
One of the issue is sygic uses Open Street Map. I can add an unvetted location to OSM and it will show up in sygic a few days later.
Only what is on Sygic annoying, anytime I find the correct map and destination, I CANNOT SIMPLY ADD it to my Favorites !!! CANNOT FIND THE BUTTON! Is sukcs, I have to find the location again and again, and eventually there is (out of blue) icon “Add to favorites”. At least on 6 trials ! I have in car navigation (Garmin) and immediately when I find the destination, I can put it to favorites right of way !
I use Sygic as a back up for my Tomtom gps. I originally thought it would be a substitute till I noticed how it gives me much longer routes than my Tomtom. The route calculation is a mess, aside from occasional crashes that are only fixed by restarting my smartphone. I will stick to my gps and only use sygic for short distances and as back up. Unless there is a good route calculating app, I will keep my Tomtom gps and even when it eventually stops working, I will still buy another gps as opposed to using my smartphone.
Purchased sygic as its the only app that works with mirror link but with two different phones the app crashes after a couple of minutes. I’ll be looking for a refund. Wish me luck!
I wonder if this situation has improved for you? Can you post an update on what you’re using now for rural destinations and how it’s working? Also, what’s the most error-free solution you’ve found for every-day driving in connected areas?
I moved from Seattle to Utah recently and the speed limit here is 85 on the highway, 50 on the main road that all businesses are located. I am new to using GPS while driving since I never needed a car in Seattle. I am taking my life in my hands at 50mph when I try and figure out which parking lot exactly Google is talking about. There are turn-ins every 50 feet!
However, the main problem in Utah is that some genius decided in the 1800’s that no one would ever need to travel 10 miles to the next township in their horse and buggy, so they named all of the streets the same, resulting in identical addresses that only differ by zip code. There is also little but a N, S, E, W designation between streets in the same township. Example: 122 N 300 W, and 122 W 300 N are within 2 or 3 miles and , no, there is no Street or Road designation most of the time. So you’re completely dependent on Google.
On top of that, Google often gets different results for 122 N 300 W, and 122 North 300 West! Now you’re down to Satellite view to figure out which one is the correct address. I usually spend 10 minutes in the parking lot mapping out my route before I can go anywhere new. It’s very annoying. The Seattle suburbs were a pain to navigate but that was nothing compared to this travesty of bad city planning.
I now live completely in Google Maps. When I know I’m going some place without good connectivity I download the maps for that area since Google Maps now supports that. I do keep a backup though which is the “HERE WeGo Maps & Navigation” app which lets me download whole states. I haven’t had to use it in several years though because Google Maps has worked so well. I’m really sorry about the confusion in Utah but I don’t think there is much the GPS can do about that. If the addresses are confusing then… sigh… they are confusing.
What Android app do you recommend?
Se the answer to the previous comment I just posted. I use Google Maps as my primary and “HERE WeGo” as my backup.